Delivery Policy

If your order is over $2000 it ships free!

Shipping Costs – Please know that all of our orders get shipped on business days, from Monday through Friday 8AM-5PM PST. Order processing time is 2-6 business days. All International shipments may be subject to an additional import tax and/or customs fees, which we are not responsible for. We strongly encourage our customer's to check with their country's customs office if there any fees applicable in case you need additional documentation on the label please write it on order notes. If you are returning merchandise for store credit or exchanging functional merchandise, you are responsible for covering the return shipping costs. If you are exchanging defective merchandise or merchandise you received in error due to a packaging mistake at the XB R&D CO.,LTD. warehouse, XB R&D CO.,LTD. will refund you the return shipping costs once we have received your package. For merchandise returned to XB R&D CO.,LTD., XB R&D CO.,LTD. will not cover the cost of expedited shipping methods. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you are unsure about which shipping method to choose, please contact XB R&D CO.,LTD. and we'll be happy to assist you.

 

Tracking Order

You can track the status of your order at any time via Tracking number. We will send the tracking number to you, after the shipment or you can check it on  Account page.

 

Delivery Information

If you fill in the wrong delivery data, it might cause delay or a missed delivery.

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.

If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.