Return & Refund Policy
Return Policy – To return a product to XB R&D CO.,LTD., please make sure Conditions for Returns:
Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Any merchandise returned to XB R&D CO.,LTD. without Conditions for Returns cannot be accepted and will be returned. XB R&D CO.,LTD. may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective merchandise. All returned merchandise must be packed to ensure no damage is incurred during transit, and must be sent using a shipping method that provides tracking information. XB R&D CO.,LTD. cannot be held responsible for damage that occurs in transit. No merchandise is accepted for exchange or return 30 days from the date of purchase.
Defective Merchandise – Any inquiry for defective merchandise will be supported via email or phone. XB R&D CO.,LTD. will allow defective merchandise to be returned for exchange or store credit only. Exchanges and/or store credit will be provided once merchandise has been received and inspected, except if it is a shipping mistake on behalf of XB R&D CO.,LTD., in which case the correct merchandise will be shipped as soon as possible. If XB R&D CO.,LTD. is unable to reproduce the problem(s) or it's apparent that the problem(s) was caused by the Customer, the Customer is then responsible for covering shipping costs, and the merchandise will not be returned until costs have been fully recovered. Whether or not an item is considered defective is determined at the sole discretion of XB R&D CO.,LTD.
Shipping Costs – Please know that all of our orders get shipped on business days, from Monday through Friday 8AM-5PM PST. Order processing time is 2-6 business days. All International shipments may be subject to an additional import tax and/or customs fees, which we are not responsible for. We strongly encourage our customer's to check with their country's customs office if there any fees applicable in case you need additional documentation on the label please write it on order notes. If you are returning merchandise for store credit or exchanging functional merchandise, you are responsible for covering the return shipping costs. If you are exchanging defective merchandise or merchandise you received in error due to a packaging mistake at the XB R&D CO.,LTD. warehouse, XB R&D CO.,LTD. will refund you the return shipping costs once we have received your package. For merchandise returned to XB R&D CO.,LTD., XB R&D CO.,LTD. will not cover the cost of expedited shipping methods. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you are unsure about which shipping method to choose, please contact XB R&D CO.,LTD. and we'll be happy to assist you.