Terms and Conditions

Payments

 

Payment terms 100% in advance (CBD) – No delivery will be made until the Customer has made payment and it’s fully processed. Unpaid orders placed via email or phone will be held for 30 calendar days until it’s paid. At the end of the period, the order will be canceled by the Seller, and all quotes and discounts will be canceled. In order to make a tax exempt purchase, the Customer is eligible to create an account in the Seller’s web store and make a note about or upload a tax exempt form, or send a tax exempt form via email along with customer ID and cart list before submitting payment, or request a refund after payment has been submitted.

Payment Verification – Every order received by XB R&D CO.,LTD. is verified with a payment security system implemented in our online store. All orders are subject to a payment verification process, if our payment security system marks them with a high chance of risk and/or possible fraud. If your order is marked as possible fraud, your order will be put on hold until it is verified. XB R&D CO.,LTD. will attempt to call the customer at the phone number provided in the order and/or send a verification message to the email provided when placing the order. It is very important to provide XB R&D CO.,LTD. with a legitimate phone number and email address. If we do not receive any response in the phone or within a certain time frame specified in the email, your order may be canceled and the payment will revert back to the account used. If XB R&D CO.,LTD. was not able to reach you or you did not receive any email from us and you believe your order was canceled by mistake, you are welcome to place a new order anytime. Please know any new orders will still need to be verified. Once you verify the payment, your order will no longer be on hold and carry out without any payment issues. This is a precaution process that is implemented to avoid any possible fraud and secure both XB R&D CO.,LTD and the customer's financial matters.

Returns

Return PolicyTo return a product to XB R&D CO.,LTD., please make sure Conditions for Returns:

Your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Any merchandise returned to XB R&D CO.,LTD. without Conditions for Returns cannot be accepted and will be returned. XB R&D CO.,LTD. may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective merchandise. All returned merchandise must be packed to ensure no damage is incurred during transit, and must be sent using a shipping method that provides tracking information. XB R&D CO.,LTD. cannot be held responsible for damage that occurs in transit. No merchandise is accepted for exchange or return 30 days from the date of purchase.

 

Defective Merchandise – Any inquiry for defective merchandise will be supported via email or phone. XB R&D CO.,LTD. will allow defective merchandise to be returned for exchange or store credit only. Exchanges and/or store credit will be provided once merchandise has been received and inspected, except if it is a shipping mistake on behalf of XB R&D CO.,LTD., in which case the correct merchandise will be shipped as soon as possible. If XB R&D CO.,LTD. is unable to reproduce the problem(s) or it's apparent that the problem(s) was caused by the Customer, the Customer is then responsible for covering shipping costs, and the merchandise will not be returned until costs have been fully recovered. Whether or not an item is considered defective is determined at the sole discretion of XB R&D CO.,LTD.

 

Shipping Costs – Please know that all of our orders get shipped on business days, from Monday through Friday 8AM-5PM PST. Order processing time is 2-6 business days. All International shipments may be subject to an additional import tax and/or customs fees, which we are not responsible for. We strongly encourage our customer's to check with their country's customs office if there any fees applicable in case you need additional documentation on the label please write it on order notes. If you are returning merchandise for store credit or exchanging functional merchandise, you are responsible for covering the return shipping costs. If you are exchanging defective merchandise or merchandise you received in error due to a packaging mistake at the XB R&D CO.,LTD. warehouse, XB R&D CO.,LTD. will refund you the return shipping costs once we have received your package. For merchandise returned to XB R&D CO.,LTD., XB R&D CO.,LTD. will not cover the cost of expedited shipping methods. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you are unsure about which shipping method to choose, please contact XB R&D CO.,LTD. and we'll be happy to assist you.